Your questions answered
Is e-commerce secure?
We use industry standard software, trusted the world over…, and secure web hosting facilities on our own server that help ensure the security of ordering and making payments online. The site will be SSL secured and all data encrypted for extra protection.

How quickly can Cambertown despatch an order?
As soon as you order is received, it will go through for processing. That means that if it’s completed before our final carrier collection leaves, your customers can enjoy same day despatch.

What happens if a customer wants to return goods?
The policy on returns is for you to decide and should be made clear on the e-commerce section of your site. Whatever you decide, we can ensure that policy is applied to all of your transactions. And of course, if necessary, our customer service advisors in our call centre can deal with these requests and make sure your customers are kept happy!

I have a website already - can you add e-commerce to that?
Yes, we can create e-commerce sites that simply attach to your existing site, using the look and feel your customers are familiar with. Our system is modular so you can add new sections as they become relevant too, developing the shopping experience as your product range grows. If we do attach to your existing site, a click on the ‘back’ button will take visitors back to your main site.

What does Cambertown take care of?
Everything! We’ll start with design, we manage hosting and domains, we’ll even set up merchant accounts on your behalf if required. We’ll see orders through to collation and despatch and after that can generate invoices for your customers, sales reports for you, and manage your stock levels in our depot. All you need to do is promote your site well to make the best of the opportunities that e-commerce gives you.
Direct Mail

DM is great, but it's nothing without the planning...

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From the moment your customer places an order, right to delivery, we’ll work as if we were you.

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