Online Customer Survey
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We pride ourselves on quality of service. To continue to deliver what matters most to clients, we rely on honest feedback. We’re committed to maintaining our high standards and as such we have a formal quality monitoring system in place as part of our ISO 9000 accreditation, which is monitored by BSI.

We’d be really grateful if you could find a few minutes to complete and submit this questionnaire, and if you would like to discuss the quality of our service in person, we’d welcome your call you can speak to Katie Shemwell on 01709 898989 or email katie@cambertown.com

Many thanks for your time.
1. How did you rate our service against the following:?
Excellent Very
Good		 Good Fair Poor
Price
Speed of response
Range of services
Approach, friendliness
Technical assistance
After sales service
Location/accessibility
Overall quality of service
2. To help us evaluate our service to you and improve it where necessary could you please rate the following aspects of your experience with Cambertown:

1 = Strongly Agree, 2 = Agree, 3 = Disagree , 4 = Strongly Disagree
1 2 3 4
Ease of Contact:
It was easy to get through to the right person.
Courtesy:
My enquiry was handled in a pleasant and courteous manner.
Professionalism:
My work was dealt with professionally, with a good grasp of the concept of the job.
Speed of response:
My enquiries were dealt with speedily enough for my requirements.
Presentation:
Quotations and other documents from Cambertown are easy to understand, clear and well presented.
Quality:
Cambertown having a formal quality system is important to me and influences my view of Cambertown positively.
3. Please tell us how we can make things better, and what we should continue to do well...

Cambertown's service could be improved by...

I thought one of the things Cambertown did really well was...

What I valued most about Cambertown's service was...
4. What was the nature of the work you placed with us?
(Alternatively, if you're not concerned about remaining anonymous, please supply us with your job number and we can more easily cross reference your feedback and our work)
5. Is there anything else you think we should know about your experience of working with us?
6. What more could Cambertown do for you? Are there services you think might complement our work for you that we don't already offer?
7. How did you first come to hear about Cambertown?
Recommendation Yellow Pages/Yell.com Advertising
Mailshot Online Search

Other (please state):-