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Can Cambertown handle all the payment administration? Yes - we can either use your existing merchant set-up or alternatively facilitate setting up a new or additional credit card merchant account for you. Does it matter how my orders arrive? Not really, as long as they get to us! We have response teams ready to handle orders that come in via post, fax, e-mail, phone or via your e-commerce site, which we can build and manage in-house. We will work with you to refine order processing to ensure that we’re doing things in a cost-efficient way. I’d like an e-commerce facility to help sell my products - can Cambertown help? We can do it all, from registering your domain, to building your website and e-commerce offer, and managing all the related fulfilment. You can see our e-commerce section for more information. Is there a minimum order expectation? We’ll want to know roughly how many orders you expect, partly so that we can be prepared, especially for any specific times of year you expect to be busy. We can iron all of that out in conversation about your job. How many pallets can Cambertown stock for me? We have a 3.5 acre secure site with three separate but linked warehouses. All in all, there’s not much we can’t store! Is there a dedicated call centre to handle my orders? We have a call centre to work to high standards of customer care, because we know it’s important for us to behave as you would to your customers. We can set up free phone or non-geographic numbers for them to call orders through, if these numbers don’t already exist. We will always be polite, courteous and constructive. What do you need to know to give me an estimate? There’re a few questions we’ll have which, if you can answer, will mean that our advice, estimate and proposal will be as accurate as possible. When you call us to talk about fulfilment, it will help us to handle your enquiry more quickly if you have answers to the following ready:
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