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Is all your work carried out on site? Yes, we don’t use homeworkers to pack envelopes or prepare our mailings, so you can be sure that everything has been through our rigorous quality control checks. How do I pay postage? There are lots of ways to arrange postage. Stamps might be the obvious choice, but you wouldn’t want to lick too many! We can use a printed postage paid impression (PPI) on all of your mailed materials, even if you don’t have a Post Office account - we can set one up for you or if time is short, we’ll use our own and invoice postage to you as part of the job. How do I know my mailing has gone to plan? We hope you will know by the fact that your phone starts ringing and you are busy following up and converting new enquiries, but in any event once your mailing has been issued, we’ll keep tabs on the items returned as undeliverable and will report back to you with a list of ‘goneaways’. You can update your own database from that, or of course we can take care of it for you. Can Cambertown manage my mailing list long term? Yes, we can manage everything from beginning to end and regularly do for some of our clients. We keep them informed with regular reporting and meetings to review mailings and to make sure we’re making the best of our opportunities. What if I need to make changes to my database once I’ve sent it? We can accommodate changes once you’ve sent your database. You’ll have a project manager to keep in touch with so they can ensure your changes are made. Obviously there will be a cut-off point once the mailing is in process, but if it’s not gone into production, we’ll do what we can to help! Is there a minimum/maximum number of mailings you can handle? Not really - we tend to use the choices we have in how we carry out your mailing using a mixture of machines and people to make any scale of mailing as efficient as possible. Plus with 65,000 sq ft of storage space, we don’t have any trouble holding large scale mailings until they’re ready for despatch. |
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